Privacy Policy

Your privacy is important to us. It is Tenho Saúde's policy to respect your privacy regarding any information we may collect.

We only ask for personal information when we truly need it to provide you with a better experience. Always by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

We retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.

We don’t share personally identifying information publicly, except when required to by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services and experiences.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, please contact us by email: [email protected].

User Commitment

The user undertakes to make appropriate use of the content and information offered on the website and, by way of example but not limited to:

• A) Not to discern and practice activities that are illegal or contrary to good faith and public order;
• B) Do not disseminate propaganda or content of a racist, xenophobic nature, betting houses (e.g. ESC Online), games of chance, any type of illegal pornography, in support of terrorism or against human rights;
• C) Do not cause damage to physical (hardware) and logical (software) systems.

Cookies Policy

Cookies are used to provide a better and faster experience when using our website, applied to registrations, forms, advertisements, e-mail newsletters, surveys, purchases, preferences… only carried out on our website Tenhosaude.com, which may be our own or from certified and trusted third parties. We do not collect data and cookies from other websites.

We take cookie management very seriously and comply with all good practices and applicable laws, which is why we have created an exclusive and very detailed area for control and analysis. To access our cookie policy, click on the link: https://tenhosaude.com/politica-de-cookies-br/

On the page dedicated to the co policiesokies we describe what information we gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being used and/or stored however this may downgrade or 'break' certain elements and functionality of the site.

What personal information may we collect?

When you visit our services, we may collect the following information about you, always with your consent:

• Online identifiers : IP address, advertising ID, unique device ID and other information about your device and internal and third-party IDs that have been assigned to you.
• Location information : information about your precise location that we collect from your device (collected in limited circumstances) or information about your general location derived from your IP address.
• Information about Internet activities : information about your use of our Services, your interactions with emails we send to you, and your activities on other websites you visit, including the web pages, content and advertisements you view and links you click, and whether you open, forward or click on links in emails we send to you; your browsing history; and social media you use, including the “shares” and “likes” you make on a social media platform that is connected to the Services.
• Information about your interests, preferences and other behavioral data : Hobbies and interests (such as your favorite foods, what videos you like, your shopping, favorite recipes, or consumer trends).
• Demographic information : age, gender, education level, income information, occupation, marital status.

Some of our brands may offer you the opportunity to register for a print subscription, sign up for a newsletter, register for our services, request additional information, or purchase products from us. When you do so, these brands may also collect:

• Contact information : your name, telephone number, postal address or email address.
• Account/Registration Information : username and password, reminder questions and answers, subscription and account numbers, and communication preferences, such as which newsletters you would like to receive (when you provide this information to us).
• Payment Information : billing address, shipping address (when you provide us with this information).
• Loyalty Account Information : account name and password, points and reward selection.
• Health information / conditioning physical : information about your health and fitness, including body type, general health, physical injuries, exercise and activity levels, weight loss goals, and food preferences (when you provide this information to us).
• Other personal information that consumers voluntarily choose to provide : Any content you submit or make available when using the interactive features on our Services (such as photos and comments), as well as personal information about other people that you may share to send others (friends, relatives, colleagues, etc.) information that may be of interest to them.

When you interact with our brands through voice assistants, such as using a “command” on an Amazon, Alexa, Google Home, and others, we do not collect your voice or audio information, but we will know what you are “searching for.” You may have the option to provide personal information, such as your email address or phone number, to receive additional information from us.

Where/how do our brands collect personal information?

From you . Some of our brands collect your contact information, registration/account information, payment information, and any other personal information when you provide it to us on the Services. When you make a purchase on the Services, we also maintain a record of your purchases and order history.

From your device.

What are cookies and other technologies?

• Cookies : A “cookie” is a tiny file that is stored on your computer. It contains a unique identifier, as well as the address and other information about the website you are visiting. Cookies help us know if you are a returning visitor to our Services. For example, although you cannot log in when you visit our Services, we may use cookies to recognize that you have visited this site in the past. By using cookies, we can understand what is of interest to our customers and ensure that the content and services we offer are relevant and engaging when you visit our Services. In some cases, we may use the personal information we collect from cookies to provide you with relevant and engaging content when you visit the Services.
• Scripts, Web Beacons, Pixel Tags and Other Tracking Technologies. These are small strings of code placed on a web page or in an email or advertisement. These technologies allow your browser to recognize and store certain types of information, such as previously set cookies, the time and date you viewed the page containing the beacon, and a description of that page.

Can you opt out?

In most cases, yes! There are some cookies that we need to operate the Services. If you delete these cookies, the Services will no longer function (for example, if we don’t remember the items you put in a shopping cart, you won’t be able to place an order on the Services). You can always choose to delete or opt out of third-party cookies (cookies set by advertisers and data partners) on our Services. Please note that if you block cookies, you may not be able to view or access some of the features of our Services. Visit our About section COOKIE POLICIES for more information on how to cancel.

Other.

• Advertisers.  In some cases, advertisers who serve ads on our Services will share your email or online identifiers with us so that we can ensure their ads or offers reach you.
• Data Partners . We work with third-party data partners who share personal information with us, such as demographic information, internet activity information, purchasing information and interests, preferences and other behavioral data, which helps us understand you better and ensure the content and services we offer are relevant and engaging. 
• Service Providers . We work with service providers who collect personal information on our behalf in order to provide services to us, such as hosting our websites, processing credit card transactions, fulfilling subscriptions and orders, verifying your identity, and other activities necessary to help us provide our content and ensure the security of the Services to you. We only permit our service providers to use your personal information in connection with the services they provide to us.  

How do our brands use personal information?

AvanteMark Group, owner of Tenho Saúde and other institutions and service providers that work on our behalf, uses the personal information collected about you to:

Contact you.

• To send you email, SMS, telephone contacts and correspondence, including newsletters, surveys and other brand communications.

Fulfill your subscriptions, orders, and other requests.

• Fulfill your orders and requests for products, services and information (including to send newsletters by email or post).
• Some of our brands offer products and services that you can purchase individually or on a subscription basis. We use the personal information you provide at checkout to process your orders on those sites.
• To help you redeem points earned in loyalty programs.

Create and manage your account.

• Create and manage your account, including providing access to it.

Recommended marketing for you.

• We may use your personal information to market solutions to you, as well as the products and services of other companies owned by AvanteMark Group, where we have appropriate contracts in place.

Personalize your experience on our services, including the content and ads displayed to you.

• Personalize the content and ads you see when you use our Services, visit other companies' websites, and receive our email communications.
• Reminders of your browser settings and any preferences you set when using the Services.
• Recognize you across our services so we can deliver relevant interest-based content and advertising to you.

Provide and improve services.

• Analyze, operate, and improve our Services (including error fixing or debugging) or develop new ones.
• Allow you to participate in features such as surveys, polls, sweepstakes, and message boards.
• Measure and analyze visitor traffic and usage patterns and improve the quality and effectiveness of our Services, features, and related communications.

Advertising, marketing and other research for our advertisers.

• Provide you with special offers, promotions and information from other companies owned by AvanteMark Group and selected third parties (as permitted by law).
• Understand trends in how visitors to our Services interact with the ads, content, and features on our Services (for example, your behavior on our Services may be included in an overall report about whether people prefer video content over written content on our Services).
• Help our advertisers contact you via email.
• Perform market or audience analysis and related reporting (for example, to provide reports on who our visitors are and whether the advertisements displayed are effective).

Security and fraud prevention.

• Enforce our legal rights or comply with the law.
• Prevent potentially prohibited or illegal activities, comply with applicable law, and enforce our terms of service on the applicable website.

We may use your personal information for any other purposes disclosed to you at the time we collect your personal information, provided we have obtained the necessary consent.

Who do our brands share personal information with?

We may share your personal information with the AvanteMark Group ecosystem, service providers, social media platforms, advertisers, and certified and trusted third-party data partners.

• AvanteMark Group . We share your information with other brands of the AvanteMark Group that owns this website “tenhosaude.com”. The brands covered by this Privacy Statement share your personal information with each other and will use that information as described in this Privacy Statement.
• Service Providers . We engage service providers to provide services such as purchase and billing processing, shipping, marketing, advertising optimization and interest-based targeting, email and text message distribution, data processing, mobile and website analytics, user authentication, security, and promotions management. We may share any personal information we collect about you with these service providers and authorize them to collect your personal information directly to support the services they provide to us. We do not authorize our service providers to share or use your personal information with third parties.
• Social Media Platforms . To make your experience with our Services more enjoyable, we may offer features made available by social media platforms (such as liking or social sharing). Some social media platforms may collect personal information directly from you in accordance with their own separate privacy policies, which may differ from ours. Some social media platforms also act as our data partners, which means we may share your personal information with them as described below under “Data Partners.”
• Advertisers . We may provide most of our Services and other content free of charge with the help of advertisers who promote their products and services on our Services. Brands with ad-supported services share aggregated visitor information with advertisers, including information about your demographics, Internet activity information, interests, and preferences. In some cases, we share contact information (such as your name, age, and/or email address) or online identifiers with these advertisers. If you sign up for a special email offer from one of our advertisers, our Brands will also share your email address and any other personal information you provide with your request with selected, certified, and fully trusted advertisers.
• Data Partners . Some of our brands provide selected third-party data partners with lists of our users’ email addresses in hashed, encrypted, or anonymized form that they use to recognize you. These data partners will provide us with additional personal information about you (such as your interests, preferences, or demographic information). Other data partners use cookies and other tracking technologies to enable the delivery of interest-based advertising to users. We do not authorize our data partners to share your email address with their other customers.
• Legal Compliance, Business Transfers and Other Disclosures. We disclose personal information about users of our Services as required by federal law. For example, to respond to mandatory process or law enforcement requests, to enforce our terms of service for relevant brands, or to protect the rights, property, or safety of users, the public, service providers, social media platforms, advertisers, data partners, or third parties. Over time, we may reorganize or transfer various assets and lines of business. We reserve the right to disclose or transfer any personal information we collect to third parties in connection with any proposed or actual purchase, sale, lease, merger, foreclosure, liquidation, consolidation, or any other type of acquisition, disposition, transfer, or financing of all or any portion of Tenho Saúde and/or AvanteMark Group.

How can you control the use of your personal information?

What rights do you have?

• Right to information : You have the right to request that we tell you what personal information we collect, use, disclose and market about you.
• Right to be forgotten : You have the right to ask us to delete personal information that we have collected or held about you.
• Right to be free from discrimination : You have the right not to be discriminated against for exercising these rights.
• Right of access: You have the right to request access to and edit certain personal information you have provided to us through our services.
• Right of notification: We will notify you through our official channels if any data breaches occur.

If you wish to exercise your rights:

• Information and deletion requests . To exercise your right to information about our data collection practices on the Services or to request deletion of personal information on the Services, please send an email to [email protected]. We need to verify that you are who you say you are before deleting or sharing personal information with you. You may need to provide us with a copy of your ID or driver's license and proof of address so that we can verify your identity. After submitting your request, you will receive a confirmation email and will need to click on the link provided. If you are a postal subscriber, you will need to confirm your subscription information to verify your request.
• Authorized agents . You may also designate an authorized agent to make a request on your behalf. If you use an authorized agent, please include written permission from the agent to make the request or proof of the agent’s power of attorney. We may contact you to verify your identity before processing your authorized agent’s request.
• Unsubscribe from Email Newsletters . You can unsubscribe from any email newsletter by using the unsubscribe link at the bottom of each email sent.

Opting out of cookies and other technologies.

There are a few ways to cancel or delete cookies:

• In your browser (Chrome, Safari, etc.) . The browser settings you use give you the option to accept or reject most cookies, or to notify you when a cookie is set. (Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences.) Please be aware that some browsers cannot block or delete so-called Flash cookies, which use a feature of the Adobe Flash video player to store information on your computer. For information on how to delete Flash cookies, visit Adobe’s website. This will disable cookies in the browser you are using. If you use multiple browsers, you will need to perform this step for all relevant browsers. Please note that denying all or some cookies may result in a less personalized experience with some of the Services offered on the Site.
• Disable on a mobile device . Depending on your device and operating system, you can reset your mobile device’s advertising identifier to limit data collection or prevent the collection of usage data across unaffiliated apps for interest-based advertising purposes by accessing the privacy settings on your mobile device. Each operating system, iOS for Apple devices, Android for Android devices, and Windows for Microsoft devices, provides its own instructions. Please visit your mobile device’s privacy settings or contact your platform operator for more information.
• Disable on our Cookie Policy Page. Click on the link: https://tenhosaude.com/politica-de-cookies-ue/

Children's Privacy

We do not knowingly allow anyone under the age of 16 to provide us with any personal information online. Children should always get their parents’ permission before sharing any personal information about themselves online. If you are under the age of 16, please do not sign up for the Services or provide us with any personal information.

Additional Privacy Information

• Contests and other co-sponsored promotions . We may offer contests, sweepstakes, or other promotions. Participation in these promotions may require registration on our Services. We may share your registration information with co-sponsors or other third parties involved in the promotion that we identify in the rules or entry materials. We do not control the privacy practices of these third parties, and our Privacy Statement does not apply to the co-sponsors’ collection and use of your personal information. We may also share some of your registration information with third parties or the public in connection with the administration of the promotion, such as winner selection and prize fulfillment, and as permitted by the official rules of the promotion, such as on the winners list.
• Security, retention and storage of personal information . We are committed to implementing all necessary mechanisms and precautions to preserve the confidentiality, transparency and security of personal data and to prevent it from being damaged, distorted, destroyed or used by unauthorized third parties. We use technical and organizational measures to help protect the security of personal data, including encryption policies, access and retention policies, and employee information and training. However, we draw your attention to the fact that the use of the Internet is never completely secure, and therefore we cannot control all risks associated with it. We use commercially reliable and secure procedures to protect the personal information we collect. However, we cannot guarantee the security of our databases, nor can we guarantee that the personal information provided by you will not be intercepted in a hacker attack, but we can guarantee that we take all possible measures to prevent this from happening. Please see our terms of service for more information related to the posting of materials on our Services, including the use of such materials.
• Location of your data . Tenho Saúde and AvanteMark Group is a company from Brazil and your personal information will be transferred, processed, stored and accessed by us and local service providers and in other jurisdictions where we operate around the world where our servers and hosting are located. By visiting our services or using our brands, you consent to the processing of your personal information in Brazil and other jurisdictions as described here.
• This privacy policy complements the “Terms of Use” and applies to all personal information/data and browsing data collected and processed during your visit to our website, or collected through any legally permitted means.
• Changes to our Privacy Statement: We may, at any time, make changes to this privacy policy, which will come into effect immediately and may be reviewed via this link on this page or in the footer of our websites. We advise you to consult it frequently and maintain the habit of reviewing our policies.

Other Policies and Terms: Follow all policy and terms information in the links located in all footers of our website.

How to contact us If you have any questions or concerns about this Privacy Statement or its implementation, please contact us at: Tenhosaude.com/contact

I Have Health & AvanteMark Group
AvanteMark Commerce and Marketing EIRELI
33.705.353/0001-46