Privacy Policy

Your privacy is important to us. It is Tem Saúde's policy to respect your privacy in relation to any information we may collect from you.

We only request personal information when we truly need it to provide you with a better experience. Always by fair and legal means, with your knowledge and consent. We also tell you why we are collecting it and how it will be used.

We retain the collected information for as long as necessary to provide the requested service. When we store data, we protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.

We do not share personally identifiable information publicly except when required by law.

Our website may have links to external websites that are not operated by us. Please be aware that we have no control over the content and practices of these sites and cannot accept responsibility for their respective privacy policies.

You are free to refuse our request for your personal information, understanding that we may be unable to provide you with some of your desired services and experiences.

Your continued use of our website will be considered acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, please contact us by email: [email protected].

User Commitment

The user undertakes to make appropriate use of the content and information offered on the website and, by way of example but not limited to:

• A) Not discerning and carrying out activities that are illegal or contrary to good faith and public order;
• B) Do not disseminate propaganda or content of a racist, xenophobic nature, betting houses (e.g.: ESC Online), games of chance, any type of illegal pornography, in support of terrorism or against human rights;
• C) Do not cause damage to physical (hardware) and logical (software) systems.

Cookie Policy

Cookies serve to offer a better and faster experience when using our website, applied to registrations, forms, advertisements, email newsletters, searches, purchases, preferences... only carried out on our website teusaude.com, which may be proprietary or certified and trusted third parties. We do not collect data and cookies from other websites.

We take cookie management very seriously and comply with all good practices and applicable laws, which is why we created an exclusive and very detailed area for control and analysis. To access our cookie policy click on the link: https://tenhosaude.com/politica-de-cookies-br/

On the page dedicated to co policiesokies describe what information we collect, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being used and/or stored, however this may downgrade or 'break' certain elements and functionality of the site.

What personal information may we collect?

When you visit our services, we may always collect, with your consent, the following information about you:

• Online identifiers : IP address, advertising ID, unique device ID, and other information about your device and internal and third-party IDs that have been assigned to you.
• Location information : Information about your precise location that we collect from your device (collected in limited circumstances) or information about your general location derived from your IP address.
• Internet activity information : information about your use of our services, your interactions with emails we send to you, and your activities on other websites you visit, including the web pages, content and advertisements you view and links you click, and whether you open, forward or click on links in emails we send to you; your browsing history; and social media you use, including the “shares” and “likes” you make on a social media platform that is connected to the Services.
• Information about your interests, preferences and other behavioral data : Hobbies and interests (such as your favorite foods, what videos you like, your purchases, favorite recipes or consumer trends).
• Demographic information : age, gender, education level, income information, occupation, marital status.

Some of our brands may offer you the opportunity to register for a print subscription, subscribe to a newsletter, register for our services, request additional information, or purchase products from us. When you do this, these brands may also collect:

• Contact information : your name, telephone number, postal address or email address.
• Account/Registration Information : username and password, reminder questions and answers, subscription and account numbers, and communication preferences such as which newsletters you would like to receive (when you provide this information to us).
• Payment Information : billing address, shipping address (when you provide us with this information).
• Loyalty account information : account name and password, points and reward selection.
• Health information / conditioning physicist : Information about your health and fitness, including body type, general health, physical injuries, exercise and activity levels, weight loss goals, and food preferences (when you provide this information to us).
• Other personal information that consumers voluntarily choose to provide : Any content you submit or make available when using interactive features on our Services (such as photos and comments), as well as personal information about others that you may share to send others (friends, relatives, colleagues, etc.) information that might interest them.

When you interact with our brands through voice assistants, such as using a “command” on an Amazon, Alexa, Google Home and others, we do not collect your voice or audio information, but we will know what you are “looking for”. You may have the option to provide personal information, such as your email address or phone number, to receive additional information from us.

Where/how do our brands collect personal information?

From you . Some of our brands collect your contact information, registration/account, payment information and any other personal information when you provide it to us on the Services. When you make a purchase on the Services, we also maintain a record of your purchases and order history.

From your device.

What are cookies and other technologies?

• Cookies : A “cookie” is a tiny file that is stored on your computer. It contains a unique identifier, as well as the address and other information about the website you are visiting. Cookies help us know if you are a returning visitor to our Services. For example, although you may not be able to log in when visiting our Services, we may use cookies to recognize that you have visited this site in the past. By using cookies, we can understand what is of interest to our customers and ensure that the content and services we provide are relevant and engaging when you visit our Services. In some cases, we may use the personal information we collect from cookies to provide relevant and engaging content when you visit the Services.
• Scripts, Web Beacons, Pixel Tags and Other Tracking Technologies. They are small sequences of code placed on a web page or in an email or advertisement. These technologies allow your browser to recognize and store certain types of information, such as previously set cookies, the time and date you viewed the page with the beacon, and a description of that page.

Can you opt out?

In most cases, yes! There are some cookies that we need to operate the Services. If you delete these cookies, the Services will no longer function (for example, if we do not remember the items you have placed in a shopping cart, you will not be able to place an order on the Services). You can always opt-out or opt-out of third-party cookies (cookies set by advertisers and data partners) on our Services. Please remember that if you block cookies, you may not be able to view or access some of the features of our Services. Visit our about section COOKIE POLICIES for more information on how to cancel.

From others.

• Advertisers.  In some cases, advertisers who serve ads on our Services will share your email or online identifiers with us so that we can ensure that their advertisements or offers reach you.
• Data Partners . We work with third-party data partners who share personal information with us, such as demographic information, Internet activity information, purchase information and interests, preferences and other behavioral data, which helps us better understand you and ensure the content and services we offer are relevant and attractive. 
• Service Providers . We work with service providers who collect personal information on our behalf in order to provide us with services such as hosting our websites, processing credit card transactions, fulfilling subscriptions and orders, verifying identity, and other activities necessary to help us provide our content and complete security of services to you. We only allow our service providers to use your personal information in connection with the services they provide to us.  

How do our brands use personal information?

AvanteMark Group, owner of Isso Saúde and other institutions and service providers who work on our behalf, use the personal information collected about you to:

Contact you.

• To send you email, SMS, telephone contacts and correspondence, including newsletters, surveys and other brand communications.

Fulfill your subscriptions, orders and other requests.

• Fulfill your orders and requests for products, services and information (including sending newsletters by email or postal mail).
• Some of our brands offer products and services that you can purchase individually or on a subscription basis. We use the personal information you provide at checkout to process your orders on these sites.
• To help you redeem points earned in loyalty programs.

Create and manage your account.

• Create and manage your account, including providing access to it.

Marketing recommended for you.

• We may use your personal information to market solutions to you, as well as the products and services of other companies owned by AvanteMark Group, when we have the appropriate contracts in place.

Personalize your experience on our services, including the content and advertisements shown to you.

• Personalize the content and advertisements you see when you use our Services, visit other companies' websites, and receive email communications from us.
• Reminders of your browser settings and any preferences you set when using the Services.
• Recognize you on our Services so that we can deliver relevant interest-based content and advertising to you.

Provide and improve services.

• Analyze, operate and improve our Services (including bug fixing or debugging) or develop new ones.
• Allow you to participate in features such as surveys, polls, sweepstakes, and message boards.
• Measure and analyze visitor traffic and usage patterns and improve the quality and effectiveness of our Services, features and related communications.

Advertising, marketing and other research for our advertisers.

• Provide you with special offers, promotions and information from other companies owned by AvanteMark Group and selected third parties (as permitted by law).
• Understand trends in how visitors to our Services interact with ads, content, and features on our Services (for example, your behavior on our Services may be included in an overall report on whether people prefer video content over written content on our Services).
• Help our advertisers contact you via email.
• Perform market or audience analysis and related reporting (for example, to provide reports on who our visitors are and whether the advertisements we serve are effective).

Security and fraud prevention.

• Enforce our legal rights or comply with the law.
• Prevent potentially prohibited or illegal activities, comply with applicable law, and enforce our terms of service on the applicable website.

We may use your personal information for any other purposes disclosed to you at the time we collected your personal information, provided we have obtained the necessary consent.

Who do our brands share personal information with?

We may share your personal information with the AvanteMark Group ecosystem, service providers, social media platforms, advertisers and certified and trusted third-party data partners.

• AvanteMark Group . We share your information with other brands of the AvanteMark Group, owner of this website “tenhosaude.com”. The brands covered by this Privacy Statement share your personal information with each other and will use that information as described in this Privacy Statement.
• Service Providers . We engage service providers to provide services such as purchase processing and billing, shipping, marketing, advertising optimization and interest-based targeting, email and text message distribution, data processing, mobile and website analytics, authentication of user, security and promotions management. We may share any personal information we collect about you with these service providers and authorize them to collect your personal information directly to support the services they provide to us. We do not authorize our service providers to share or use your personal information with third parties.
• Social Media Platforms . To make your experience with our services more enjoyable, we may offer features made available by social media platforms (such as liking or social sharing). Some social media platforms may collect personal information directly from you under their own separate privacy policies, which may differ from ours. Some social media platforms also act as our data partners, which means we may share your personal information with them as described below under “Data Partners”.
• Advertisers . We may provide most of our services and other content free of charge with the help of advertisers who promote their products and services on our services. Brands with ad-supported services share aggregated visitor information with advertisers, including information about their demographics, information about their Internet activities, interests and preferences. In some cases, we share contact information (such as your name, age and/or email address) or online identifiers with these advertisers. If you sign up for a special email offer from one of our advertisers, our Brands will also share your email address and any other personal information you provide with your request with selected, certified and fully trusted advertisers.
• Data Partners . Some of our brands provide selected third-party data partners with lists of our users' email addresses in hashed, encrypted or anonymized form that they use to recognize you. These data partners will provide us with additional personal information about you (such as your interests, preferences or demographic information). Other data partners use cookies and other tracking technologies to enable the delivery of interest-based advertising to users. We do not authorize our data partners to share your email address with other customers.
• Legal Compliance, Business Transfers and Other Disclosures. We disclose personal information about users of our Services pursuant to Federal Law. For example, to respond to mandatory process or law enforcement requests, to enforce our terms of service for relevant brands, or to protect the rights, property or safety of users, the public, service providers, social media platforms, advertisers, data partners or third parties. Over time, we may reorganize or transfer various assets and lines of business. We reserve the right to disclose or transfer any personal information we collect to third parties in connection with any proposed or actual purchase, sale, lease, merger, foreclosure, liquidation, consolidation or any other type of acquisition, disposition, transfer or financing of all or any part of Isso Saúde and/or AvanteMark Group.

How can you control the use of your personal information?

What rights do you have?

• Right to information : You have the right to request that we tell you what personal information we collect, use, disclose and market about you.
• Right to be forgotten : You have the right to ask us to delete personal information that we have collected or held about you.
• Right to be free from discrimination : You have the right not to be discriminated against for exercising these rights.
• Right of access: You have the right to request access to and edit certain personal information that you have provided to us through our Services.
• Right to notification: We will notify you through our official channels if data breaches occur.

If you wish to exercise your rights:

• Information and deletion requests . To exercise your right to information about our data collection practices on the Services or request the deletion of personal information on the Services, send an email to [email protected]. We need to verify that you are who you say you are before we delete or share personal information with you. You may need to provide us with a copy of your ID or driver's license and proof of address so that we can verify your identity. After submitting your request, you will receive a confirmation email and you will need to click on the link provided. If you are a postal subscriber, you will need to confirm your subscription information to verify your request.
• Authorized agents . You may also designate an authorized agent to make a request on your behalf. If you use an authorized agent, include the written permission that designated that agent to make the request or proof of the agent's power of attorney. We may contact you to verify your identity before processing your authorized agent's request.
• Cancel Email Newsletters . You may unsubscribe from receiving any email newsletter by using the unsubscribe link at the bottom of each email sent.

Opting out of cookies and other technologies.

There are a few ways to cancel or delete cookies:

• In your browser (Chrome, Safari, etc.) . The browser settings you use give you the option to accept or reject most cookies, or to notify you when a cookie is set. (Each browser is different, so check your browser's “Help” menu to learn how to change your cookie preferences.) Please be aware that certain browsers cannot block or delete so-called Flash cookies, which use a feature of the Adobe Flash video player to store information on your computer. For information on how to delete Flash cookies, visit the Adobe website. This will disable cookies in the browser you are using. If you use multiple browsers, you will need to perform this step for all relevant browsers. Please note that denying all or some cookies may result in a less personalized experience with some of the Services offered on the website.
• Deactivate on a mobile device . Depending on your device and operating system, you may be able to reset your mobile device's advertising identifier to limit data collection or prevent the collection of usage data in non-affiliated apps for interest-based advertising purposes by going to your device settings. privacy on your mobile device. Each operating system, iOS for Apple devices, Android for Android devices, and Windows for Microsoft devices, provides its own instructions. Visit your mobile device's privacy settings or contact the platform operator for more information.
• Opt out on our Cookie Policy Page. Click on the link: https://tenhosaude.com/politica-de-cookies-ue/

Children's Privacy

We do not knowingly allow anyone under the age of 16 to provide us with any personal information online. Children should always get parental permission before sharing any personal information about themselves on the Internet. If you are under 16, do not sign up for the Services or provide us with any personal information.

Additional Privacy Information

• Contests and other co-sponsored promotions . We may offer contests, sweepstakes or other promotions. Participation in these promotions may require registration with our Services. We may share your registration information with co-sponsors or other third parties involved in the promotion that we identify in the rules or registration materials. We do not control the privacy practices of these third parties and our Privacy Statement does not apply to co-sponsors' collection and use of your personal information. We may also share some of your entry information with third parties or the public in connection with the administration of the promotion, such as winner selection and prize fulfillment, and as permitted by the official promotion rules, such as in the winners list.
• Security, retention and storage of personal information . We are committed to implementing all necessary mechanisms and precautions to preserve the confidentiality, transparency and security of personal data and prevent it from being damaged, distorted, destroyed or used by unauthorized third parties. We use technical and organizational measures to help protect the security of personal data, namely encryption policies, access and retention policies, information and training for employees. However, we draw your attention to the fact that using the Internet is never completely safe, meaning that we cannot control all the risks associated with it. We use commercially reliable and secure procedures to protect the personal information we collect. However, we cannot guarantee the security of our databases, nor can we guarantee that personal information provided by you will not be intercepted in a hacker attack, but we can assure you that we have taken all possible measures to ensure that this does not happen. Please see our terms of service for more information regarding the posting of materials on our Services, including the use of such materials.
• Location of your data . Tenho Saúde and AvanteMark Group is a company from Brazil and your personal information will be transferred, processed, stored and accessed by us and local service providers and in other jurisdictions where we operate around the world where our servers and hosting are located. By visiting our services or using our brands, you consent to the processing of your personal information in Brazil and other jurisdictions as described here.
• This privacy policy complements the “Terms of Use” and applies to all personal information/data and navigation data collected and processed during a visit to our website, or collected through any legally permitted means.
• Changes to our Privacy Statement: We may, at any time, make changes to this privacy policy, which will come into force immediately and may be reviewed via this same link on this page or in the footer of our websites. We advise you to consult it frequently and maintain the habit of reviewing our policies.

Other Policies and Terms: Follow all policy information and terms in the links located in all footers of our website.

How to contact us If you have any questions or concerns about this Privacy Statement or its implementation, please contact us via the link: temsaude.com/contato

I have Health & AvanteMark Group
AvanteMark Commerce and Marketing EIRELI
33.705.353/0001-46